Carers Program
Carers Program

Carer Organisations

Key Services for Carers
There are many local, state and national organisations that provide information or services that are important to Carers; either, because the information and services are important to Carers, themselves, or because they are important to the person they care for.

We have therefore provided a short-list of what we think are the key services, a brief description of the function or purpose of the organisation and their contact details. There are, however, many other organisations that provide help to Carers whose contact details are provided on other Carers' Program web pages.

Carers NSW is the peak (non-government) organisation for Carers in NSW and the only state-wide organisation that has Carers as its primary focus. Carers NSW is part of a national Network of Carers Associations and works collaboratively to lead change and action for Carers.

Phone: 1800 242636

Centrelink has been part of the Australian Government's Department of Human Services since 2004.
The Department of Human Services is responsible for the development of service delivery policy and provides access to social, health and other payments and services. Centrelink delivers payments and services to Carers including Carer Payment and Carer Allowance.

Go to:  or phone 132 717 for specific information about Carers including Carer Payment and Carer Allowance (8am - 5pm Mon - Fri) or you can listen to recorded general information about payments and services on 132 468

Commonwealth Respite Centres
Commonwealth Respite and Carelink Centres provide free and confidential information on local carer support, disability and community services. Centres are located throughout Australia and you can contact your nearest Centre by phoning 1800 052 222 (Freecall except from mobile phones).

For After Hours Emergency Respite call 1800 059 059

My Aged Care
The Australian government's aged care services are provided through the Department of Health's My Aged Care.

Go to or phone 1800 400 422

Ageing Disability and Home Care (ADHC)
ADHC is part of the NSW Government's Department of Family and Community Services. The aim of ADHC is to provide better and more integrated services for vulnerable client groups in NSW. ADHC is responsible for providing services and support to:

  • Older People
  • People with a Disability
  • Their families and Carers

Go to or phone (02) 9701 6300 or email metrosouth's  for Information, referral and intake if you live in Ashfield, Burwood, Canada Bay, Canterbury, Leichhardt, Marrickville or Strathfield.

Given the introduction of wide-ranging changes in the provision of aged care by the Australian Government, together with the introduction of the National Disability Insurance Scheme from 2013 - 2018, changes have been proposed in the part NSW Family and Community Services will play in providing services previously delivered by ADHC.

To learn more about the National Disability Insurance Scheme (NDIS) go to or call 1800 800 110