Concord Repatriation General Hospital
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Concord Repatriation General Hospital

Emergency Department

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The ED is made up of the following clinical areas:

  • Triage
  • Waiting room
  • EDAC (Emergency Department Ambulatory Care): Treatment areas including facilities for procedures such as; suturing, plastering, as well as a separate Eye and ENT examination room
  • Acute: 14 beds with patient monitoring equipment available
  • Resus: 2 bays equipped for patient resuscitation
  • EMU: 5 beds (currently under development)

The emergency department is equipped to see all emergencies for assessment and stabilisation.  Patients can be admitted to Concord Hospital or transferred to another hospital as required.

Concord Hospital is part of Sydney Local health District and has established links to Royal Prince Alfred Hospital and Canterbury Hospital for medical and surgical sub-specialty referrals.

What to expect in the ED:

Your treatment starts as soon as you step into the Emergency Department (ED). On arrival, you see a specialist emergency nurse called the triage nurse. The triage nurse assesses how serious your condition is. In Australia, the Australasian Triage Scale (ATS) is used to guide hospital staff to see patient according to how sick they are

Triage is the process used to determine the treatment order of patients within the Emergency Department according to the urgency of their condition.

Waiting for treatment:
After seeing the triage nurse, you may be asked to wait in the waiting room. How long you wait depends on how busy the department is at the time, and the number of patients whose conditions are more serious than yours.  Sometimes the waiting area seems quiet, but this doesn’t mean the ED is quiet. The staff understand that being in the ED can be stressful and waiting can be frustrating. They will do their best to keep your wait to a minimum and make you comfortable. Be assured that the staff takes the best possible care of all of their patients.

Avoid food and drink:
It is important that you don’t eat or drink before being seen by nursing and medical staff. You may need tests or procedures that require you to have an empty stomach. Speak to the triage nurse if you have any questions about this.

Assessment and treatment:
A staff member will call you into the department where they reassess your condition, ask some questions, examine you, and discuss your illness or injury and any tests or treatments that might be required. Feel free to ask questions about your illness or injury and about your treatment at the time.
If your illness or injury can be treated in the department, the ED staff will treat it. They may also suggest treatment at home or by your local doctor. If your illness or injury is more serious or requires specialist care, you may be admitted to hospital.

Things to tell the ED staff:
The ED staff may not be aware of your medical background, so they may ask you a number of questions. Sometimes, this needs to be done by more than one health care worker. To help the staff to assess and treat you, you will be required to provide information about:

  • Any health problems you have had
  • All drug and treatments you are currently using
  • Allergies
  • Any recent overseas trips
  • If you are pregnant or breastfeeding
  • Any other facts they should know about

Having family or friends with you can ease the stress, so family and friends are welcome. They should feel free to help with your care; however, for safety reasons, only one or two visitors are allowed in the department at one time. The emergency staff may ask your visitors to leave during some procedures. Your visitors should also respect the privacy of others.

Code of Behaviour:
A code of behaviour exists to ensure a safe and friendly environment for patients, visitors and staff. No acts of violence, swearing, threats or verbal abuse towards another patient, relative or staff member is allowed. An initial warning is given, but if the behaviour carries on, the staff, security or the police will ask the person to leave.

Safeguard of valuables:
It is best to ask a friend or relative to look after your valuables while you are being treated in the ED. Despite efforts by hospital staff, theft remains an issue. The hospital will only take responsibility for items that have been formally receipted for safekeeping by security.

Admissions to hospital:
The emergency staff will advise that you are to be admitted to hospital if they believe this is the best way to help you. As your admission is unplanned, it may take some time for a hospital bed to be ready. Until then, you are cared for in the ED.

Telephone enquiries:
Enquiries about patients are welcome and can be made by phoning the hospital. One nominated person should make the call and then inform other family members and friends. It is important to limit the number of calls because the department is busy and telephone calls take staff away from caring for our patients.

Going Home:
When you are discharged from the ED, you are given advice about follow-up care. This may include:

  • Instruction sheets
  • Drugs and prescriptions
  • Appointments for further tests
  • Outpatient appointments
  • A letter for your local doctor
  • Certificates

Please make sure that you have medical certificates or Work Cover certificates, and any other information you may require before leaving the hospital.