Mental Health Line
1800 011 511
My Story: Jane, caring for a son with schizophrenia
In our series of videos for Mental Health Month watch this engaging interview with Jane, who cares for her son, diagnosed with schizophrenia.
Your feedback helps us improve our mental health services.
We gather feedback via two surveys, available in many community languages:
To complete a survey, click on the relevant service below. If you've had contact with more than one service, complete a separate survey for each service.
Once you've clicked the relevant link, choose 'Consumer' if you're providing feedback about your own experience of service, or 'Carer' if you're responding as a carer.
PMBC Admissions Unit
PMBC Acute Unit
PMBC High-Dependency (North - Male) Unit
PMBC High-Dependency (South - Female) Unit
PMBC Short Stay Unit
PMBC Peter Beaumont Eating Disorders Unit
Rivendell Inpatient Service
Rivendell Outpatient Service
Redfern Core Mental Health Team
Camperdown Adolescent Mental Health Service (CAOS)
Camperdown Core Mental Health Team
Camperdown Early Intervention Team
Camperdown Headspace Early Intervention Team
Camperdown Marrickville Redfern Acute Care Team
Camperdown Marrickville Redfern Assertive Outreach Team (MAT)
Camperdown Older People's Mental Health Service
Marrickville Core Mental Health Team
Canterbury Acute Care Team
Canterbury Adolescent Mental Health Service (CAOS)
Canterbury Core Mental Health Team
Canterbury Older People's Mental Health Service
Croydon Acute Care Team
Croydon Assertive Outreach Team
Croydon Core Mental Health Team
Croydon Early Intervention Team
Croydon Headspace Early Intervention Team
Aboriginal Mental Health Team
Buduwa Step Up Step Down Team
GP Shared Care Program
Got It! Team
Mental Health Telephone Access Line Team
Perinatal Infant Mental Health Service (PIMHS)
Statewide Intellectual Disability MH Outreach Service (SIDMHOS)
Canterbury Hospital Consultation Liaison Team
Concord Hospital Consultation Liaison Team
RPA Hospital Consultation Liaison Team
Every three months, the mental health service receives a report on our performance. We receive a large report based on all returns, and reports for each team based on their own performance. All mental health teams discuss their results and come up with Action and Change Plans to improve what you are telling us needs improvement.
Our peak committee for consumer and care engagement, Partnering with Consumers, Carers and the Community Committee (PWCCC), is made up of senior staff, consumers and carers. They review the Inpatient Returns Report (relates to hospital-based services) and Ambulatory Returns Report (relating to Community Health-based services).
After reviewing the reports, the PWCCC develop an Action and Change Report for Inpatient (Hospital-based) Services, and another for Ambulatory (Community-based) Services.
Below are the state-wide reports on the experience of consumers and carers who access our mental health services:NSW Health Mental Health Carer Experience Survey CES Annual Report 2020-21
For more information about the YES and CES surveys, search 'experience of care' at health.gov.au.
You can also ask your Care Coordinator, Nurse, Team Leader, NUM, or Peer Support Worker for more information, or contact Megan Still, Service Planning and Innovation Manager on Megan.Still@health.nsw.gov.au or 0417 043 648.