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Mental Health - Consumer Participation

Consumers and Carer Experience of Service

Our mental health service values your feedback and your experience of care. We will use the feedback you provide us to improve our services. We have two experience surveys. The YES survey is designed to gather information from consumers about their experiences of care. This is a national consumer experience survey, used by all mental health services in Australia.

The CES survey asks about carers experiences of mental health services, and was designed in collaboration with carers and mental health staff. Like YES, CES is designed to assist services and carers to work together to build better mental health services by understanding the carer experience.

You or your carer will be offered the YES and CES survey during your care. You can also ask a member of staff for a copy. The CES is a paper based survey. The YES survey is a paper survey and can also be done online by either going to yourexperience.health.nsw.gov.au and typing in the service code of the team that looks after you, or scanning the QR code. A list of our teams, service codes, and QR codes is below.

Every 3 months the mental health service receives a report on our performance. We receive a large report based on all returns, and reports for each team based on their own performance. All mental health teams discuss their results and come up with a plan to improve what you are telling us needs improvement. These are called Action and Change plans. Our Partnering with Consumers, Carers and the Community Committee (PWCCC) reviewed the Inpatient returns report, which is all returns for all hospital based services, and the Ambulatory returns report, which is all returns for all Community Mental Health Services. After reviewing the reports the PWCCC writes an Action and Change report for all of community, and all of inpatient services also. Below are the Action and Change plans for Community Mental Health Services and Inpatient Mental Health Services.

YES and CES are available to complete electronically, and in many community languages. To complete the survey online:

  1. Go to https://www.yourexperience.health.nsw.gov.au/ and select either YES or CES
  2. Select a community language if you want to complete the service in a language that is not English.
  3. Enter the service code for the service you have the most contact with. Service codes for CES and YES are the same, and are listed below.
  4. Complete the survey!

The codes for CES and YES are the same.


Service Code Service Name
4544 Camperdown Adolescent Mental Health Team [ QR Code ] [ Sticker ]
5246 Canterbury Adolescent Mental Health Team [ QR Code ] [ Sticker ]
2022 Rivendell Outpatient Service [ QR Code ] [ Sticker ]
5530 Got It! [ QR Code ] [ Sticker ]
2010 Camperdown Core Mental Health Team [ QR Code ] [ Sticker ]
3077 Redfern Core Mental Health Team [ QR Code ] [ Sticker ]
3076 Marrickville Core Mental Health Team [ QR Code ] [ Sticker ]
4830 Canterbury Core Mental Health Team [ QR Code ] [ Sticker ]
4831 Croydon Core Mental Health Team [ QR Code ] [ Sticker ]
2018 Camperdown Marrickville Redfern Assertive Outreach Team [ QR Code ] [ Sticker ]
4829 Croydon Assertive Outreach Team [ QR Code ] [ Sticker ]
4951 Camperdown Marrickville Redfern Acute Care Service [ QR Code ] [ Sticker ]
3049 Canterbury Acute Care Service [ QR Code ] [ Sticker ]
4199 Croydon Acute Care Service [ QR Code ] [ Sticker ]
5630 Buduwa Step Up Step Down [ QR Code ] [ Sticker ]
2015 Aboriginal Mental Health Team [ QR Code ] [ Sticker ]
4579 Camperdown Older Persons Mental Health Service [ QR Code ] [ Sticker ]
4578 Canterbury Older Persons Mental Health Service [ QR Code ] [ Sticker ]
5258 Camperdown Early Intervention in Psychosis Team [ QR Code ] [ Sticker ]
5577 Camperdown EIP Headspace [ QR Code ] [ Sticker ]
5259 Croydon Early Intervention in Psychosis Team [ QR Code ] [ Sticker ]
5576 Croydon EIP Headspace [ QR Code ] [ Sticker ]
4527 Broughton [ QR Code ] [ Sticker ]
4535 Jara [ QR Code ] [ Sticker ]
4528 Norton [ QR Code ] [ Sticker ]
4526 Kirkbride [ QR Code ] [ Sticker ]
4530 Manning (Acute) [ QR Code ] [ Sticker ]
4529 McKay West [ QR Code ] [ Sticker ]
4534 Walker [ QR Code ] [ Sticker ]
5262 Veterans Day Program [ QR Code ] [ Sticker ]
2064 Rivendell Inpatient Service [ QR Code ] [ Sticker ]
4533 Admissions [ QR Code ] [ Sticker ]
4965 Missenden Short Stay Unit [ QR Code ] [ Sticker ]
4202 Missenden Acute Unit [ QR Code ] [ Sticker ]
4961 Missenden HDU North [ QR Code ] [ Sticker ]
4962 Missenden HDU South [ QR Code ] [ Sticker ]
4963 Peter Beaumont Eating Disorders Unit [ QR Code ] [ Sticker ]
4832 RPA Consultation Liaison [ QR Code ] [ Sticker ]
3046 Canterbury Consultation Liaison [ QR Code ] [ Sticker ]
4836 Concord Consultation Liaison [ QR Code ] [ Sticker ]
4736 SLHD Perinatal and Infant Mental Health Service [ QR Code ] [ Sticker ]
4601 Mental Health Telephone Access Line [ QR Code ] [ Sticker ]


More information about the development of the YES and CES survey can be found at www.health.gov.au and doing a search for ‘experience of care’.

You can also ask your Care Coordinator, Nurse, Team Leader, NUM, Peer Support Worker, or contact Megan Still, Service Planning & Innovation Manager on Megan.Still@health.nsw.gov.au or 0417 043 648.