Royal Prince Alfred Hospital
 
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Contact Details

  Street address:
Level 11, KGV Building
Missenden Road
CAMPERDOWN NSW 2050
 
Postal address:
Post Office Box M30
Missenden Road NSW 2050

Phone:
(02) 9515-6111
Fax: (02) 9515-9610

Comments and Complaints


Our staff at RPA (part of Sydney Local Health District) are committed to delivering high quality, patient centred healthcare.

We know we can always improve our services by listening to the experiences and feedback from the people who use them.

We take issues and complaints raised by patients, their families and loved ones very seriously and we value your feedback and comments. Making a complaint will not affect your right to quality services but will help us improve our services and make changes for our patients.

We also love to hear from you when you have had a good experience with us so we can give feedback to our team.


Option 1

Tell the doctors and nurses or other health professional if you have concerns or worries about your treatment. They may be able to help you straight away or refer you to a more senior member of staff.


Option 2

Contact the Patient and Family Experience Quality Manager

The Patient and Family Experience Quality Manager will look into your issues and provide you with the results. They are there to assist you with your complaint and to offer you confidential advice, support and information on health-related matters.


Telephone numbers of the Patient Liaison Officers in each facility

Royal Prince Alfred Hospital

9515 5590

Concord Hospital

9767 7488

Canterbury Hospital

9787 0151 / 9787 0961

Balmain Hospital

9395 2003

Sydney Dental Hospital

9293 3311

Tresillian Family Care Centres

9787 0871

Mental Health Service

9616 4272

Drug Health Service

9378 1300

Community Health Service

9515 9560

Department of Forensic Medicine

8584 7800


Option 3

If you are not happy with this outcome you may contact:

  1. Sydney Local Health District Director, Patient and Family Experience, Clinical Governance Unit on 9515 9646, Monday to Friday 9.00am - 5.00pm

    Or you may put your concern in writing to:
    SLHD-ESU@health.nsw.gov.au

  2. Chief Executive
    Sydney Local Health District
    P.O. Box M30
    Missenden Road
    Camperdown NSW 2050

Option 4

The Health Care Complaints Commission is an independent body that receives and assesses complaints about Health Care professionals and Health Care Services.


Contact the Health Care Complaints Commission:
Level 13, 323 Castlereagh Street, Sydney, NSW 2000


Hours of business: 9.00 am - 5.00 pm Monday to Friday


Post address: Locked Bag 18, Strawberry Hills, NSW 2012


Telephone: 9219 7444
Toll Free: 1800 043 159
Facsimile: 9281 4585
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au