Celebrating achievements during an extraordinary year
Sydney Local Health District's Innovation and Excellence Awards recognise, celebrate and encourage healthcare innovation and excellence.
Congratulations to the Award recipients for 2020.
Transforming Patient Experience
This award recognises teams that ensure patients are partners in their healthcare.
Research, and the COVID-19 Call Centre - COVID-19 Hotline
Oral Health Services - Improving consumer experience and accessibility using the IVR system
Diabetes Service, Concord Hospital - A patient centred approach to diabetes
Winner: rpavirtual - rpavirtual: a new way of caring
rpavirtual is the first virtual hospital in Australia. Since opening in February it has redefined the way acute care is delivered, combining community care with the latest digital solutions. So far, rpavirtual has cared for more than 5000 patients at home and in Special Health Accommodation.
Delivering Integrated Care
The District is committed to collaborating and purposefully working in partnerships across government and community organisations.
RACF Outreach Team- Expanding non-COVID Activity to respond to COVID-19
Mental Health Services - Expanding Mental Health Assessment Services to support ED during COVID-19
Sydney Dental Hospital and Oral Health Services - Improving health and social outcomes for Aboriginal patients
Winner: National Centre for Veteran's Healthcare, Concord Hospital - National Centre for Veterans' Healthcare
NCVH is the first national integrated ambulatory care service to assess, treat and support the health and wellbeing of Australian veterans and their families. It provides multidisciplinary clinical assessment and management across Rehabilitation, Pain Management, Psychiatry, Drug Health, Psychology and Allied Health.
Keeping People Healthy
Keeping the community healthy is one of the District's key priorities. This includes raising awareness of healthy choices and improving the overall health and wellbeing of the community.
Sydney Dental Hospital- Smile Stronger, Smile Longer
Flying Squad - COVID-19 Border Control: our response to the Public Health Order
Joint Winners: Special Health Accommodation- Keeping COVID-19 out of the community
And rpavirtual, Public Health Unit, and Special Health Accommodation- Resilience in the face of the pandemic: keeping our community safe
The combined services of rpavirtual, the Public Health Unit, Allied Health Services and the introduction of Special Health Accommodation enabled the quarantine of returned travellers and community members to stop the spread of COVID-19.
Health Equity, Diversity and Inclusion
The District is committed to ensuring that the services it provides are inclusive of all people in the community regardless of race, gender, sexuality and ability - and that everyone is accepted, welcomed and valued.
Integrated Care- Waterloo Healthy Living Program: Health Navigation in partnership with the community
Strategic Relations and Communication and AudioVisual Services - Designing a visual solution for COVID-19
Winner: Integrated Care, Planning, Flying Squad, Mental Health, Aboriginal Health- Keeping them safe - a rapid response for vulnerable people during COVID-19
In partnership with community organisations, 11 Community Wellbeing Clinics were set-up across Sydney this year. 1200 vulnerable people were screened for COVID-19 - and offered flu vaccinations, health and hygiene packs and free emergency meals.
Supporting our people
In Sydney Local Health District, staff and their experiences in the workplace matter. This award recognises innovative programs and initiatives that support our 14,000 staff.
Centre for Education and Workforce Development, Workforce Services - Collaborative Leadership Program
MDOK, Sydney Local Health District - MDOK - Medical Doctors Wellbeing Program
Winner: Centre for Education and Workforce Development- We need a Tiger Team: a pandemic innovation to care for our staff
Tiger Teams were established to support and educate staff in the District's hospitals, Community Health Centres, COVID-19 Testing Clinics, Special Health Accommodation and residential aged care facilities to ensure they had the skills, knowledge and information to undertake their enhanced roles during the pandemic.
Education and Workforce Development
Education is one of the biggest investments the District makes in its people to ensure the delivery of excellence in healthcare for all.
Cardiology, Concord Hospital- The role of simulation in preparing the healthcare workforce for Advanced Cardiac Life Support for COVID-19 patients
Renal Department, RPA Hospital - Haemo Helpers - Urgent Collaborative Contingency Planning
Winner: Special Health Accommodation, Workforce Services- Rapid recruitment, orientation and professional
evelopment of staff during CVOID-19 for Special Health Accommodation
Since March - more than 300 nursing staff and 70 ex-QANTAS staff have been trained to form the skilled, multi-disciplinary workforce required to efficiently, safely and effectively operate Special Health Accommodation. On-going education and professional development is vital to ensure infection control is maintained in this high-risk environment.
Health Research and Innovation
Collaboration between clinicians, researchers, policy makers, service users, health managers and consumers in healthcare is critical and can lead to service improvements and research findings that improve outcomes for patients.
Health Research Highly Commended:
Cardiology, Royal Prince Alfred Hospital- Adult Congenital Heart Disease
Winner: Pharmacy, Sydney Local Health District- VTE Stewardship: improving care through innovation
Venous thromboembolism (VTE) is a leading cause of preventable death in hospital. The VTE Stewardship program is the first in the Australian hospital system. It successfully increased VTE risk assessment and improved appropriate prescribing - enhancing patient safety and reducing the incidence of avoidable hospital-acquired VTE complications.
Health Innovation Highly Commended:
Population Health- Supporting mothers and children during COVID-19: research adaptation and innovation
Winner: ICT Services - Record for life, a NSW Digital Healthcare first
In October 2019 ICT Services rolled out PowerChart Maternity at RPA and Canterbury Hospitals. And at Canterbury - baby Charlene Ngyuen became the first baby born in NSW with an integrated digital record for life. One year on - 4,500 babies have joined her.
Excellence in the provision of Mental Health Services
This award recognises and showcases innovation in improving the quality and safety of mental health patient care.
Psychology, Mental Health Services- Gold Card Clinics - streamlined brief interventions for people in crisis
Winner: Psychology, Mental Health Services- rpavirtual Psychology team: providing virtual psychological care during a pandemic
The team was set up to deliver psychological care to COVID-19 positive patients in self-isolation at home - as well as those in quarantine at Special Health Accommodation. The team provides assessments, crisis counselling, targeted psychological strategies and interventions as well as appropriate referrals to ED and other services.
COVID-19 Collaborative Leader of the Year
This award recognises a staff member who has had an integral role in daily operations and decision making for COVID-19.
Winner: Professor Paul Torzillo, Head of Department, Respiratory Medicine, RPA
An outstanding leader, Professor Torzillo has ensured high-quality, safe and effective service planning and care for RPA patients, staff and the District during the COVID-19 pandemic. He's respected by his colleagues, and the Executive, for his collaborative approach, commitment to patient care and strong corporate and clinical governance.
Chair of the Board's Award for Excellence
This award is for a team that the Chair of the Board recognises has made a significant contribution in 2020.
Launched in February as a pilot program - rpavirtual was rapidly expanded to meet the needs of COVID-19. By mid-March - the team had introduced the first virtual model of care for COVID-19 patients in NSW.
Cleaner of the Year
This award recognises a hospital assistant who demonstrates excellence in their role.
Natalie An, Balmain Hospital
Rosa Angelkoska, Canterbury Hospital
Eldo John, Giovann Ceniza and David Shen, Concord Hospital
Mylene Dealagdon, RPA Hospital
Fernanada Da Silva Santos, Special Health Accommodation
Bhawana Bista, Special Health Accommodation
Staff Member of the Year
This award recognises employees who have made an exceptional contribution to the services provided by the District.
Jessica Crause, Deputy Director, Strategic Relations and Engagement, Sydney Local Health District
Rose Meiruntu, Manager, Operations, Centre for Education and Workforce Services
Brad McEntee, CNC, Infection Prevention and Control, Special Health Accommodation
Winner: Sven Nilsson, Disaster Manager, Sydney Local Health District
Sven has been instrumental in the success of the District's COVID-19 response. As the District's Disaster Manager, he's coordinated response planning and operational activities overseeing the set-up and management of testing clinics, drive-throughs, Flying Squad operations and COVID-19 operations at Sydney's domestic and international airports.
Collaborative Leader of the Year
This award recognises a staff member who demonstrates exceptional collaboration and supports teams to work collaboratively to improve patient care.
Dr Owen Hutchings, Medical Director, rpavirtual
Joint winners: Dr Natasha Spalding and Jodi McLeod, Residential Aged Care Facilities Outreach team leaders
As leaders of the District's Residential Aged Care Facilities Outreach team, Dr Natasha Spalding and Jodi McLeod's innovative work is driven by the shared goal of improving care for vulnerable residents. It requires strong clinical governance and extensive collaboration with stakeholders from across the District, NSW Health and local Aged Care Facilities.
Volunteer of the Year
This award recognises the contribution of an individual who provides excellent support for patients, carers and families and acts as a role model for volunteering in the District.
Kasi Capritsis, Canterbury Hospital
Alan Swan, Concord Hospital
Winner: Dr Alan McPhail, Concord Hospital
Dr McPhail is an integral member of Concord Hospital's Consumer Network, advocating for community participation, and he also sits on a number of peak committees across the District. His knowledge and expertise, plus his positive attitude, dedication and commitment to his volunteer roles, is an invaluable asset for our District.
Special Award of the Board
This award recognises the significant contribution of several of the District's teams during the COVID-19 response.
Engineering and Audio-Visual Services
During the COVID-19 pandemic, the Capital Works, Property and Engineering team rapidly designed and constructed a new ICU at RPA, transformed existing wards to become specialist COVID-19 wards, and contributed to Special Health Accommodation, plus drive-through, static and pop-up COVID-19 testing clinics.
They were supported by the AudioVisual Services and Strategic Relations and Communications team whose designers created, produced and installed informational and way-finding signage and collateral across the District to help keep patients, their families, staff and our community safe.
The ICT team has provided digital solutions to enhance patient care and built tools for clinicians to streamline new work processes during COVID-19.
They have also implemented technology to help corporate, operations, and support teams, plus deployed equipment to support the shift to remote working.
The recruitment unit - lead by Helen Legakis - implemented new procedures and processes to support the Executive team and District's 12,000-member workforce during COVID-19.
They also facilitated the rapid recruitment of an additional skilled multidisciplinary workforce, at Special Health Accommodation sites, hospitals, services and departments across the District, at the height of pandemic.
The Chief Executive's Award
These awards also recognise the outstanding contributions of teams in the District during this challenging year.
Public Health Unit and Environmental Health Officers
The PHU and its team of Environmental Health Officers are playing a key role in protecting the community from the spread of COVID-19. About 40 PHU staff, and 75 redeployed staff are identifying cases of COVID-19 in the District to reduce community transmission and successfully "flatten the curve".
RPA - COVID 19 Response
RPA has played a pivotal role in the effective management of the COVID-19 outbreak in NSW. The Executive and staff rapidly implemented multiple new models of care - from Special Health Accommodation, rpavirtual, to pop-up testing clinics - while continuing to deliver accessible, high-quality and safe patient care.
Concord Hospital - Outbreak Management
When a number of staff at Concord Hospital tested positive to COVID-19, an effective management plan was immediately implemented to successfully stop the spread of the virus.
Summer Hill Drive-Through
The Summer Hill drive-through was the first of the District's drive-through COVID-19 clinics set up in March.
At the peak of the pandemic they set a District record for the number of swabs done in one day.
COVID-19 Response Awards
These peer-nominated awards recognise staff who have made a significant contribution during the District's response to COVID-19.
Michelle O'Hearne, Mental Health Services
Paula Williams, RPA COVID-19 clinic
Kirsty Chapman, National Centre for Veterans' Healthcare and the Flying Squad
Deepak Himalayan, AudioVisual Services
Bobby McLachlan, AudioVisual Services