FREQUENTLY ASKED QUESTIONS (FAQs)

CHIL does not provide emergency services. In an emergency, please call 000 or go to your nearest hospital.

FAQs quick search:

 

What is CHIL?

The child health information link (CHIL) is the entry point for child and family health services in Sydney Local Health District.

CHIL is staffed by child and family health nurses, allied health clinicians and administration officers.

Parents, carers, health professionals and service providers can call CHIL to make a referral to child and family health services (services listed below) and/or to ask for advice or information on child health, growth and development.

 

What do child and family health services provide?

We provide a range of nursing, allied health and medical services for children and their families. Click on the services below for more information:


Who can use CHIL?

Anyone caring for children in Sydney Local Health District. This includes parents and carers, health professionals and service providers.

CHIL will need consent from the child’s parent or carer if the person making contact is not the legal guardian of the child.


What suburbs do child and family health services cover?

Child and family health services provide care to children who live or attend preschool / school in Sydney Local Health District.

Sydney Local Health District looks after all public hospitals and healthcare facilities in the Sydney metropolitan area from Zetland to Homebush to Balmain to Canterbury. To see a list of suburbs in Sydney Local Health District visit the District website https://www.slhd.nsw.gov.au/aboutus.html

If your child does not live or attend preschool / school in Sydney Local Health District, you will need to contact your local health district to access services. To find out what local health district you live in, please click here

For a list of child and family health nursing services in NSW, please visit this website https://www.health.nsw.gov.au/kidsfamilies/MCFhealth/Pages/health-services-map.aspx


When can I call CHIL?

CHIL is open Monday to Friday between 8.30am and 4pm. We are closed on weekends, public holidays and occasionally on other days for professional development.

Unfortunately you cannot leave a voicemail message when CHIL is closed. In an emergency, please call 000 or go to your nearest hospital. Otherwise please call back during opening hours.


I called CHIL and left a voicemail message. How long does it usually take for CHIL to call me back?

For calls related to child and family health nursing and community paediatrics, we will call you back in 1 to 2 business days.

For calls related to all other services, we will call you back within 5 to 7 business days.


My child is on the wait list for a service. When will they get an appointment?

Your appointment date depends on when the referral was made for your child. You can find the expected wait time in your confirmation letter/email.

Please note that the wait time is only an indication. Sometimes it can take more or less time to be allocated an appointment.


How do I know that my child is still on the wait list?

If you have received a confirmation letter, your child is on the wait list. We will contact you when an appointment becomes available.


I have been waiting longer than the estimated time on my confirmation letter. What do I do?

The estimated wait time is only an indication. Sometimes it may take longer to find an available appointment. If you have been waiting more than 4 weeks beyond than the estimated wait time, please contact CHIL on 9562 5400 and press option 2.


How do I cancel/reschedule my appointment or group session?

Please call the centre where your appointment or group is being held and ask to leave a message for the clinician (or therapist) saying that you need to cancel / reschedule.

The centre number is in the confirmation text message sent to you before your appointment or group.


Can child and family health services support clients whilst awaiting Early Childhood Early Intervention (ECEI) and National Disability Insurance Scheme (NDIS) funding?

This depends on the type of services, your child’s needs and what stage your application is at. CHIL will let you know whether a service is able to provide support and what other options are available to you.

The following services are not covered by ECEI or NDIS:

Child and family health nursing

  • Nutrition services
  • Vision (orthoptics)
  • Hearing (audiometry)
  • Community paediatrics (medical)


When and where will I have my first baby check?

Your new baby’s first health check is the 1 to 4 week check (see your child’s Personal Health Record - Blue Book). Depending on your needs, this may be offered as a home visit or as an appointment at one of our centres. The Child and Family Health Nurses at CHIL will call you within 2 to 3 weeks of getting home from hospital to discuss which service best meets your needs.  However, you can see your GP or phone CHIL in the meantime if you have concerns.


Where can I find advice about breastfeeding, sleep, settling, reflux, colic, constipation etc.?

Our child and family health nurses can provide advice on a range of topics related to baby health, growth and development and parenting. If you would like to speak to a child and family health nurse, please call CHIL on 9562 5400, Monday to Friday, 8.30am to 4pm.

Breastfeeding Support Clinics are available to support women with breastfeeding. You do not need an appointment for the breastfeeding support clinics. Child and family health nurses all have specialised breastfeeding skills to support your breastfeeding. Click here to view the schedule of clinics. Link to BFSC flyer with dates/locations.

There are also lots of useful resources available. Below is a list of our recommended resources.

Australian Breastfeeding Association
1800 686 268
www.breastfeeding.asn.au

Health Direct Australia (24 hour health advice line)
1800 022 222
www.healthdirect.org.au

Healthy Families Healthy Children
www.healthyfamilieshealthychildren.com.au

Healthy Kids
www.healthykids.nsw.gov.au

Kidsafe NSW
www.kidsafensw.org

Learn the Signs. Act Early (development milestones)
https://www.cdc.gov/ncbddd/actearly/index.html

Love Talk Sing Read Play (emotional and social development website and app)
http://ltsrp.resourcingparents.nsw.gov.au
The app can be downloaded from iTunes Store or Google Play

Mental Health Line (24 hours)
1800 011 511

MotherSafe
(advice on medications during pregnancy and breastfeeding)
9382 6539

myGov Website
www.my.gov.au

Raising Children
www.raisingchildren.net.au

Resourcing Parents
www.resourcingparents.nsw.gov.au

The Sydney Children’s Hospital Network fact sheets
https://www.schn.health.nsw.gov.au/fact-sheets

 

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Page Last Updated: 26 August, 2019