Frequently asked questions

What is the National Centre for Veterans’ Healthcare?

National Centre for Veterans’ Healthcare (NCVH) is located at Concord Repatriation General Hospital, in Sydney’s inner west. The Centre provides a comprehensive holistic approach to care for Australia’s veterans via a range of specialist services. All veterans are linked with a Case Manager, with clinical care provided by a collaborative multidisciplinary team of health professionals.

What is the eligibility criteria?

To be eligible for services provided by National Centre for Veterans’ Healthcare you must:

  • Have served one day in the Australia Defence Force (ADF)
  • No longer be serving in the ADF
  • Have a Medicare Card
  • Be 18 years or older
  • Have a referral from a GP

What services are available?

National Centre for Veterans’ Healthcare is an outpatient service. The Centre provides a range of specialist services including:

  • Pain Management
  • Rehabilitation Medicine
  • Mental Health Services
  • Drug Health Services
  • Psychology
  • Psychiatry
  • Physiotherapy
  • Exercise Physiology
  • Dietetics
  • Occupational Therapy
  • Peer Support
  • Diversional Therapy
  • Social Work

How can Veterans be referred?

The Centre accepts referrals from multiple sources, including self-referral and referrals from the Australian Defence Force, Department of Veterans’ Affairs, Ex-service organisations, GPs, medical and allied health practitioners. However, a GP referral is required for veterans to access the service. The referral form can be found on our website.

What is the cost?

There is no cost associated with receiving treatment and services through the National Centre for Veterans’ Healthcare. Veterans will be required to present their Medicare card to access the Centre.

Do Veterans have to have a DVA card?

Veterans do not need to have a Department of Veterans’ Affairs (DVA) card to access National Centre for Veterans’ Healthcare.

If eligible, veterans will be supplied with DVA resources and support as part of comprehensive discharge planning.

Can a Veteran’s family and/or carer be involved?

The Centre strongly encourages family and/or carers to be involved and engaged with healthcare and treatment. Unfortunately, family and/or carers are not be able to receive treatment. However, Case Managers can provide family and/or carers resources about support available to them if required.

Is there accommodation available?

Residential hostel-style accommodation will be available on site at Concord Hospital from early 2020. There are a variety of rooms including single, double and family rooms. Accommodation needs will be assessed on a case-by-case basis.

Does the Centre work with other Ex-service organisations?

National Centre for Veterans’ Healthcare has formed a network with Ex-service organisations. Case Managers aim to provide contact details for appropriate Ex-service organisations as part of discharge planning.

What is the length of treatment?

A veteran’s length of treatment will be dependent on a number of factors including the number and type of services accessed, treatment goals and availability to attend appointments. There is no set timeframe, however on average it is anticipated that a veteran will complete treatment within 12 weeks.

Where is the service located?

National Centre for Veterans’ Healthcare is located at:
Concord Repatriation General Hospital
Ground Floor, Medical Centre, Building 2
Hospital Road, Concord NSW 2139

There is a paid car park on Hospital Road. There is also restricted parking areas on Hospital road and adjacent roads. Disabled parking spaces are available on hospital grounds and in the Hospital Road car park. If the veteran has a DVA Gold or White Card they may be eligible for concession parking.

The nearest train station is Rhodes, which is a 10 minute walk to the hospital. Bus routes M41, 458 and 461 service Hospital Road.

Please refer to this website for hospital map: https://www.slhd.nsw.gov.au/concord//pdf/CRGH_MapSite.pdf

What happens when treatment has been completed?

National Centre for Veterans’ Healthcare Case Managers hand over to a veteran’s primary healthcare providers including GP and any other treating practitioners who were involved prior to admission to the Centre. Case Managers will follow up the veteran regularly upon discharge.

Can a veteran be re-referred to the service?

Yes, however the veteran may be required to obtain a new referral from their GP and undergo the intake process again.

Is there more information?

Find our more at www.ncvhconcord.com.au or contact us on (02) 9767 8669



Location
National Centre for Veterans' Healthcare
Sydney Local Health District
Concord Hospital
Hospital Road, Concord NSW 2139

Email
SLHD-NCVHconcord@health.nsw.gov.au

Phone
(02) 9767 8669
 
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Page Last Updated: 07 August, 2019