Preparing for your stay

Where do I report on the day of admission?

Please enter the hospital through the Main Entrance and proceed to the Main Information Desk, located in the Main Foyer. Wheelchairs are available in the Main Entrance. Volunteers are available to assist you with directions Monday to Friday between 6:30am - 12:30pm.

What do I bring?

Sleepwear (nightwear, slippers & dressing gown)
Toiletries & other personal items like tissues, soap
X-Rays and scans (relevant to your stay)
Medicare Card & Pension Card
Veterans' Affairs Entitlement Card
Private Health Insurance Fund Membership Card / Book
Phone card (can be purchased from most newsagencies)

Medications click here Bring all your medications and/or a list of all the medication you are taking. When you come to hospital, it is important we know all the different medications you take and when you take them. Before you leave hospital, ask your doctor, nurse or pharmacist any questions about your medications, including any changes to your medications.

What NOT to bring

Large amounts of money, jewellery and other valuables
Television set and other electrical equipment

What are hospital visiting times?

All general wards have flexible visiting hours which can be discussed with your ward's Nursing Unit Manager (NUM). Please speak to the nurse caring for you if you would like to speak further about visiting.

How many visitors can I have?

Two (2) visitors at a time is suggested for your comfort and the comfort of other patients.

What services are available?

Interpreters - Indicate on your Patient Registration Form or contact the Interpreter Service or ask the Admissions Department.
Chaplain - Ask the Nursing Unit Manager or contact the Admissions Department.
Disabled Parking - contact the main Security Office
Do you require aids for daily living? - contact the Equipment Loan Pool

Can I smoke?

For Health and Safety reasons smoking is NOT allowed in any building or on the grounds of the hospital.

Can I use my mobile phone?

Not inside the hospital - Outside the hospital buildings only (due to interference to medical equipment). Please turn your phone off when inside the hospital. Bedside telephone services available in most wards (phone card required).

I'm not sure what I need to pay or who to?

For enquires regarding patient fees prior to your admission please contact the Private Patient Liaison Officer the Admissions Department

Should I bring cash?

You should only need to bring sufficient cash for personal items such as newspapers or cafeteria purchases You are strongly advised not to bring valuables or large sums of money into the hospital. No responsibility will be accepted by the hospital for loss or damage to personal items retained by the patient. Personal items include: your property, dentures, jewellery, equipment (walking sticks, hearing aids, glasses) etc. If necessary, valuables and money can be handed to the Nursing Manager for safekeeping with the Cashier. Receipts will be issued for money or valuables deposited at Cashier, and cash and valuables can be collected at the Cashier's Office upon presentation of your original receipt. Please note: All electrical equipment brought into the hospital must be checked by an electrician at the hospital prior to use.

Can my family speak to the staff treating me?

Should one of your relatives wish to talk to the doctor on your behalf, the Nursing Unit Manager or Nurse In Charge will be pleased to arrange an interview at a mutually convenient time.