Oral Health Oral Health

How to Make an Appointment

Interpreter Services

Free Interpreter Services are available to help you with your appointment. To book an interpreter for your appointment call 9515 0030.

Before making a call

Check if you are eligible for care in the public oral health service.

Contact Us

How to Make an AppointmentPlease contact the Centralised Oral Health Intake and Information Service (COHIIS) for all appointments. Please note the COHIIS is only open from 8:00AM to 4:15PM.

Phone: 9293 3333/1300 559 393
Fax: 9293 3488

Information we may ask

When you call our call centre, the call centre worker will ask you questions. These may include:

  • If you have accessed the service before
  • Your contact/current address
  • About your eligibility

The call centre worker will also ask you some questions about your dental health.

1. What happens after you have made an appointment?

If this is your first appointment, your call centre worker will advise you of the clinic address and your appointment day and time. A letter will be sent out in the mail confirming your appointment day and time. If an interpreter has been requested this will be confirmed on the appointment letter.

2. If you need to change your appointment

If you need to cancel or reschedule your appointment prior to the date and time of your appointment, please let us know as soon as possible so we can give your appointment to another patient.

Call the department/clinic directly using the number on your appointment card/letter. If this is your first appointment you can call us on 9293 3333 or 1300 559 393.

Please be advised that patients who Fail to Attend (FTA) two or more appointments without prior notification may have their treatment discontinued.

3. Contact us if your situation changes

If your dental condition gets worse while you are waiting for an appointment, please contact us on 9293 3333 or 1300 559 393.

Please also let us know if your address or contact details change while you are waiting for an appointment.