Royal Prince Alfred Hospital
 
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Contact Details

  Street address:
Level 11, KGV Building
Missenden Road
CAMPERDOWN NSW 2050
 
Postal address:
Post Office Box M30
Missenden Road NSW 2050

Phone:
+61 2 9515-6111
Fax:+61 2 9515-6133

Consumer Representatives

The Community Participation Program at RPA hospital supports the implementation of the Sydney Local Health District’s patient and family centred model of health care.  This model of care includes initiatives from the bedside to the departmental and the organisational levels.  Under this program the Consumer Representatives give voice to the issues that concern patients, families and friends (our consumers).

Lara LeibbrandtOur Community Participation Coordinator, Lara Leibbrandt has been in the role since March 2019. Lara is a Registered Nurse with extensive experience in nursing and in health project management and health promotion.  She is committed to community participation at all levels in health care.

Consumer Representative members on the RPA Consumer and Community Advisory Network (CCAN) are passionate about being involved in initiatives to help improve care provided to patients in our hospital. Our Consumer Representative members include:

Zoe FernanceZoe Fernance
Zoe is passionate about improving the health system and the care and services it provides to patients. She has more than ten years of carer and personal advocate experience in paediatric and adult services across several chronic disease. Through this she has learned that health professionals, patients and their families need to work in a mutually respectful partnership to achieve the best health outcomes for patients. Improving health literacy is a particular interest area. She is also a member of Health Consumers NSW, the Agency for Clinical Innovation (ACI) and Clinical Excellence Commission (CEC) Consumer Councils.

Ann Mason FurmageAnn-Mason Furmage
Ann-Mason is a retired management accountant and financial controller. As a person with the lifelong lived experience of physical disability, she is an advocate for people living with disability. Ann-Mason designs and stitches counted cross stitch and tapestry and is a constant reader. Her motto is “always travel with a book”.

Vera-Ann HannafordVera-Ann Hannaford
Vera-Ann has been an Inner West resident all her life and Royal Prince Alfred and Balmain are her local hospitals. She had a career in education, mainly teaching all grades. She expanded this to work with students with physical and/or intellectual disabilities and behavioural problems. She became an Assistant Principal at a High School for students with mental health problems. From 2004 until 2016 she was also a Councillor on Leichhardt Council and Deputy Mayor in 2015 until 2016. She was proud to represent and support the residents in the Leichhardt Local Government Area. Vera-Ann became a member of the Consumer and Community Advisory Network in order to represent the locals and to be a voice in decision making on issues that affect them in the health system.

Margo HoekstraMargo Hoekstra
Margo, with a working history as a General Practitioner (GP), is very aware of the challenges people face in dealing with health problems, in understanding the language of health and how to access services. When she retired, health literacy became an area of interest and becoming a Consumer and Community Representative was a perfect way to apply this interest.

Geoffrey LeanGeoffrey Lean
Geoffrey previously worked administering estates of people who had passed away, dealing with beneficiaries. He also managed Powers of Attorney and funds held for people who were under a disability or under the age of 18. Geoffrey now enjoys being a volunteer at RPA hospital and has been involved for 13 years and is also a Consumer Representative on various hospital committees. He certainly knows a face or two around the hospital.

Peter LeedsPeter Leeds
Peter started his career studying law and worked for the NSW Justice Department. Following this he moved to a career in IT, with 12 years at IBM and progressed to IT Production Management with Business Process Outsourcing companies. Peter retired in 2010 and joined RPA as a volunteer. He was invited to join the Community and Consumer Advisory Network at RPA and has been serving for 5 years as well as working as a volunteer. Peter had lifesaving surgery and ongoing treatments at RPA which he feels were the highest of standards. He enjoys the opportunity to give back and contribute at RPA.

Michael NelsonMichael Nelson
Michael has worked for 23 years in the HIV, Sexual Health and Viral Hepatitis sector. He worked and managed a number of public access Helplines for priority populations and the general community providing risk assessments, referrals and listening to complex, challenging personal stories. He has a particular interest in Obsessive Compulsive Disorder. He worked collaboratively with other Local Health Districts and the community sector to achieve outcomes because the successes in these health sectors was only ever achieved by collaboration and partnership. The partnership at times was strained and he prioritized minimising conflict. At the same time, Michael was involved with the HIV and LGBTIQ+ community sector. He was a member of the Gay and Lesbian Counselling Service of NSW, was on the Board twice and Male Co-President for three years. He was also a facilitator of the Men’s Coming Out Group for 15 years. He was a board member of ACON (formerly the AIDS Council of NSW) for four years and Convener of the AIDS Candlelight Memorial in 1997. All this has led to a passion for consumer/community participation in health at all levels.

Jan McDonnellJan McDonnell
On retiring from her role in banking and accounting Jan became involved as a Consumer Representative. She finds satisfaction in this work as it enables her to help make improvements in the health system in small ways, by giving the “lay persons” point of view on a myriad of issues.

Mae RafrafMae Rafraf
Mae is a proud and passionate advocate for the health and wellbeing of adolescent and young adults with chronic and complex medical conditions. Mae began to advocate for the health and wellbeing of young people in 2004 as a high school student with her own life-long chronic health condition. She has been a ‘frequent flyer’ at RPA since 2006, when she left (got too old for) the Children’s Hospital at Westmead. Mae is a former chair of CHW Youth Advisory Committee, is a member of various consumer committees and mentors peer leaders with ChIPS, the Chronic Illness Peer Support Program.

Ron RosalkyRon Rosalky
Ron has a near 40 year history as consultant and advisor in aviation with a 23 year history as company director. He worked in commercial, operational and executive roles with major airlines and airports in Australia and overseas. He is a Fellow of the Royal Aeronautical Society These days Ron enjoys being a volunteer concierge at RPA. His particular interest in cancer and oncology stems from being a cancer patient and, ironically, from his prior experience as an RPA and Lifehouse volunteer, driving cancer patients to and from their treatments. Ron enjoys the daily interactions with patients and visitors and finds, as a result of his own experience, he can communicate with them more empathetically. He is also a strong  advocate of Enhanced Recovery After Surgery (ERAS) and End PJ Paralysis and is a member of the Criteria Led Discharge (CLD) committee.

Catherine TaylorCatherine Taylor
Catherine has a background working as a social worker in public hospitals. She loves the work that hospitals do and now loves to have an outlet for influencing outcomes in this sphere. She has volunteered at RPA since 2007 and feels very connected to and part of the hospital and health service.

Jenni WilkinsJenni Wilkins
Jenni has been a resident of the Inner West in Sydney for more than 30 years and has a firm belief in the need for a strong public health system. She is a retired high school principal and, now having time to make a contribution, she enjoys volunteering for the local health district. Having cared for an elderly parent for a number of years, her areas of special interest in the health care system include: aged care, consumer and or carer issues, wound care, Emergency Departments, Health promotion initiatives, health and medical research.

For more information or to become involved please contact

Email:
SLHD-RPACommunity@health.nsw.gov.au

Telephone:
T: 9515 5120 or M: 0459 859 119