Carers Program

SLHD - Visiting has changed

RPAH - Pain Management Centre

Thank you for planning your visit to our healthcare facilities.

We appreciate your understanding and support as we continue to take precautions to keep our patients, community and staff safe from COVID-19.

As we see the number of COVID-19 cases in our community decline, we are making changes to begin to increase visitor access to our hospitals. This will depend on local conditions, such as a local high risk of COVID-19 transmission.

All visitors must be fully vaccinated, be screened and check in using our QR code system and wear a mask that covers their mouth and nose at all times.

In line with the NSW Health guidelines – to support compassionate care, you will be able to visit a patient if: 

  • the patient is at end-of-life 
  • the patient is ill with a life-threatening condition or diagnosis 
  • it is beneficial for the patient's emotional or physical wellbeing, including for women who are giving birth 
  • the patient has a mental illness, and you are their designated Carer/Principal Care Provider as determined under the MH Act 
  • the patient is living with dementia or a cognitive impairment and you are their person responsible or person to contact 
  • you are required to provide an informal language service 
  • you are a carer of a patient with a disability 
  • you are accompanying someone to the emergency department or outpatient clinic 
  • you are supporting the patient's care upon leaving hospital 
  • the patient is under 16 and you are the patient's parent or guardian. 

To limit risk of COVID-19 transmission in some areas we may continue to have limits on the number of visitors at the bedside at any given time. 
If the person you are wishing to visit is currently COVID-19 positive, your request will need to be clinically assessed and some restrictions may apply. 

All visitors will be screened on entry and must agree to wear a mask and other personal protective equipment as necessary and follow the advice of healthcare staff at all times. 

Visitors* will be permitted if they: 

  • have had two doses of a recognised vaccine (unless they have a medical exemption) 
  • have not tested positive to COVID-19 within the last 10 days** 
  • are not a high-risk contact of someone who has COVID-19 in the previous 14 days** 
  • do not have COVID-19 symptoms 
  • have not arrived from overseas in the past 7 days 
  • are under 12 years of age who have had at least 1 dose of vaccine 

A high-risk contact is someone who has spent more than four hours in a home, accommodation premises or care facility with someone who has COVID-19. 

**In end of life situations, individuals who have COVID-19 or are not fully vaccinated can be risk assessed to visit a direct family member. 

For more information about visiting contact the Nurse Unit Manager for the relevant ward, via the hospital switchboard:


Balmain Hospital switchboard

(02) 9395 2111

Canterbury Hospital switchboard

(02) 9787 0000

Concord Hospital switchboard

(02) 9767 5000

RPA Hospital switchboard

(02) 9515 6111

Sydney Dental switchboard

(02) 9293 3200


We appreciate your support as we continue to take precautions to protect our patients and our community.

If you are a current patient receiving care (including as an outpatient), please talk to your treating team about your individual circumstances for entering the hospital.

We encourage you to use technology, where possible, to check in with loved ones. Patients are able to access free WiFi in our facilities.

COVID-19 testing
If you have even mild symptoms, don't come to the hospital. Get tested straight away and self-isolate until you get a negative result.

COVID-19 vaccinations
To get a COVID-19 vaccine or booster, you can book an appointment at one of our clinics here, or via the NSW Health website.


Last updated 17 December 2021.